Last updated: June 6, 2025

Welcome to the privacy policy of Canvas Prints Ltd, the operator of the "Site." This policy outlines how we collect, use, and protect your personal data when you interact with our services. By using our Site, you agree to the terms of this policy.

1. Uploaded Images & Custom Print Files

When you place an order, you may upload photos, artwork, or other image files (“Uploaded Content”). We use Uploaded Content only to create your custom products, provide order support, and process reprints or replacements when requested.

1. Ownership: You retain ownership of your Uploaded Content. We do not claim ownership of your images.
2. Permission to print: By uploading, you confirm you have the rights and permissions to use and reproduce the content for printing.
3. Marketing use: We do not use your Uploaded Content for marketing or public display unless you give us explicit permission.
4. Retention: Uploaded Content may be stored for as long as needed to fulfill your order, provide customer support, and maintain business records. You may request deletion of your Uploaded Content, subject to legal and operational requirements (e.g., accounting, fraud prevention, warranty/reprint support).

2. Service Providers (Payment, Shipping, Hosting)

To operate our business and fulfill orders, we may share necessary information with trusted service providers who process data on our behalf, such as:

1. Payment processing: PayPal and/or other payment processors to complete transactions. Payment details are processed by the payment provider and are not stored on our servers in full.
2. Shipping & delivery: Shipping carriers and shipping API providers to generate labels, arrange delivery, and provide tracking updates.
3. Hosting & infrastructure: Web hosting and storage providers used to run our website and securely store order-related information and Uploaded Content.

3. Information We Collect

We may collect the following types of personal data:

1. Contact information (name, email, phone number)
2. Demographic information (age, gender, location)
3. Payment details (credit card information, billing address)
4. Photographs or images uploaded to our Site
5. Information about your interactions with our Site (IP address, browser type, pages visited)

We collect this data to provide and improve our services, process orders, and personalize your experience on our Site.

4. How We Use Your Information

We may use your personal data for the following purposes:

1. Process and fulfill your orders
2. Communicate with you regarding your orders, inquiries, or promotional offers
3. Personalize your experience on our Site
4. Analyze and improve our services
5. Prevent fraudulent activities and ensure the security of our Site
6. Comply with legal obligations

5. Sharing Your Information

We may share your personal data with third parties in the following circumstances:

1. With service providers who assist us in operating our business and providing our services (e.g., payment processors, shipping companies)
2. With marketing and advertising partners to deliver targeted advertisements
3. In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity
4. When required by law or to protect our rights, safety, or property

We do not sell your personal data to third parties.

6. Security of Your Information

We take reasonable measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security technologies and procedures to safeguard your data.

However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.

7. Retention of Your Information

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You have certain rights regarding your personal data, including:

1. The right to access and receive a copy of the personal data we hold about you
2. The right to update or correct your personal data
3. The right to request the deletion of your personal data, subject to certain exceptions
4. The right to object to the processing of your personal data
5. The right to withdraw your consent at any time, without affecting the lawfulness of the processing based on consent before its withdrawal

If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact our privacy officer.

9. Changes to this Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, along with a revised "Effective Date." We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal data.

Thank you for reading our privacy policy.